Support
We're here to help you get the most out of Vatter.
Our commitment to you
Whether you're setting up your first entity, authorising an agent account with HMRC, or working through a VAT submission, our team is ready to help. We know that VAT and Making Tax Digital can feel complex — getting in touch should not be. Drop us an email and we'll get back to you as quickly as we can.
Common support topics
Getting started
Help with creating your account, adding entities, and completing the HMRC OAuth authorisation flow for the first time.
VAT returns & submissions
Questions about obligations, deadlines, entering VAT box figures, importing from Excel, and submitting returns to HMRC via Making Tax Digital.
Agent authorisation
Guidance on linking your HMRC Agent Services Account, authorising client entities, and managing multiple businesses from a single login.
Licences & billing
Help with purchasing licences, understanding the pool-based assignment model, volume pricing, and queries about payments processed through Stripe.
Account & security
Password resets, email address changes, two-factor authentication setup, and any concerns about account access or security.
Reporting a problem
Found something that isn't working as expected? We'd love to know. Include as much detail as you can — screenshots are always welcome.